Returns and Exchange Policy
This Returns and Exchange policy details possibilities for you as to the manner in which you may cancel a binding contract with us, how you may return your purchase as well as your rights related to a reimbursement or an exchange.
Right to Cancellation
You have the right to cancel the contract created by our written order confirmation without giving any reason 30 days from the date you acquire, or any person you appoint (other than the carrier) acquires physical possession of the products of your order.
If you are a customer located in the European Union, United Kingdom or the European Economic Area and you have made a purchase through the website, this should be considered your legal right of withdrawal.
In order to meet the withdrawal period, you need to withdraw before the expiration of the said period.
To cancel the contract and return your product(s), you can contact us and follow the instructions given to you, or you can send us an unequivocal statement in writing, such as an email to: firstname.lastname@example.org.
Products that have been purchased through this website can only be returned to us.
To return an order to us, you must follow the steps mentioned below: Contact us; You agree on a withdrawal date with our logistics partner. You may be asked at this stage to provide information about the product so that we can carry out an initial assessment of its condition.
You must include in the packaging the product as well as all of its accessories, the free items you received as part of your order, the Warranty Card and all other documents, in their original box; Please close the packaging.
On the agreed date, we will send you the prepaid waybill and collect the closed package. You must retain proof of the return shipment, and we accept no responsibility if you are unable to provide such proof. Only goods received by us will be eligible for a refund or an exchange.
If you decide to use a different logistics partner than the one we have provided to you, you will be responsible for any risk of loss or damage to the product during transit until the product is in our possession.
You may be asked to provide information about the products so that we can carry out an initial assessment of their condition.
You can return a product purchased through this website for a refund, provided that the return complies with these Terms and Conditions, in particular (a) the Right to Cancellation and (b) the Returns Procedure above.
This section does not apply to purchases with delivery to addresses in Spain: only the buyer will be entitled to receive a refund of the purchase price. A person who received the product as a gift (namely the "Recipient of a Gift") will in no case be entitled to receive a refund.
If you are the Recipient of a Gift and wish to return a product, please contact us to discuss the options available to you.
In the event that the return complies with these Terms and Conditions, the buyer is in principle reimbursed using the same means of payment as that used by the buyer for the initial transaction, within fourteen (14) days of from the date of receipt of the withdrawal request.
However, we may defer the refund until the day of receipt of the product which is the subject of the return or upon receipt of proof of dispatch of the product by the purchaser, the date chosen being the date of the first of these facts.
The initial shipping costs will be refunded, excluding the case where you have opted for non-standard delivery, in which case the additional costs will not be refunded.
You can return a product purchased through this website and exchange it for another product, provided that the return complies with these Terms and Conditions, in particular (a) the Right to Cancellation and (b) the Returns Procedure above.
In all cases, the sale of the returned product will be canceled and a new order for the ordered product must be placed.
If a product is returned for exchange for a more expensive product, you will have to pay the price difference.